ATTENTION: ALL NU-QUEST CUSTOMERS

Please find below Nu-Quest Returns and Credit Policy

RETURNS AND CREDIT POLICY

Only products purchased from Nu-Quest should be returned prepaid to the company only after authorization has been received from a Nu-Quest Representative.  Customers returning any narcotics or controlled drugs must obtain written approval from the Nu-Quest’s narcotic Department before returning the product.  Upon receipt of the returns merchandise, Nu-Quest will process the credit within 90 days.  All returns have a 25% handling fee and will be based on original acquisition cost or current cost whichever price is lower.  Full credit will only be issued for items ordered or shipped in error when reported within 5 business days.  In all other circumstances a restocking fee will be charged.

Nu-Quest will not accept for exchange or credit:

1. Unauthorized returns;
2. No part bottle accepted on Generic products
3. Products that have been subject to improper storage, exposed to fire or smoke or in a bankruptcy sale;
4. Where product is ineligible for credit, it will be destroy and no credit given;
5. No part bottle accepted on Narcotic and Controlled items;

6.      Resalable products received damaged due to improper packaging no credit will be given

RETURN OF REFRIGERATED AND INJECTABLE PRODUCTS

Due to change of Health Canada’s 2006 new regulation regarding refrigeration and sterile injectables Nu-Quest’s returns policy reads:
           

1. Will no longer accept returns on refrigerated products and sterile injectables vials, ampoules, syringes and certain eye droppers that have been ordered in error.
2. Overstock returns on the above mentioned products will be ineligible for credit.
3. Expired merchandise will be eligible for credit providing it meets the terms of the Vendor return policy.

All other reasons for returns on these products must be authorized by the Returns Department of their point of origin.

MERCHANDISE LOST OR DAMAGED IN TRANSIT

Claims for damages or shortages of goods in a shipment received from Nu-Quest must be made within 48 hours to Nu-Quest.  The extent of the damage and/or shortage must be noted on the delivery slip at the time of the receipt of the shipment by the receiver and countersigned by the agent of the transport company.

The damaged merchandise and supporting documentation must be returned to Nu-Quest. Upon receipt Nu-Quest will credit or replace the damaged product.

Please read, the information below before placing any order. If you have any question or do not agree with the terms and conditions below please call us before placing any order! Your placing any order for medication acknowledges that you have read, understood and agreed to the terms and conditions below

All orders which are received by Phone, Fax, E-Mail, by our online ordering system or Mail, from Pharmacies, Physicians, Clinics, Hospitals, or other health care professionals, received by our location, in Newfoundland and are subject to being filled under the jurisdiction and laws and regulations of the Newfoundland . and of appropriate Federal regulations if applicable. Delivery of your order, regardless of the address you designate will be construed to have been made in the Newfoundland by our giving your order to the appropriate delivery to you. Your transmission of your order, and request to have the order shipped to you at any designated address is an acknowledgment that you have read this notice and agree that Newfoundland and Federal laws and regulation, govern and control, as to this order, and will be subject only to Newfoundland law and jurisdiction.